Returns

Watch our simple returns video on YouTube. 

- Melody Maison - Easy Returns Youtube Video

Returns, Damage & Exchanges

We really hope you love your items as much as we do!

Our standard returns policy allows you to return any item to us within 200 days of receipt, provided it is:

  • Unused,

  • In perfect condition, and

  • Returned with the original packaging.

Returns that meet these conditions are free of charge, except for:

  • Deliveries to Remote Areas of the UK, and

  • International orders are excluded from our free returns service (see Remote Postcode List at the bottom of this page).

If your item arrives damaged or imperfect, the Consumer Contracts Regulations (2013) apply.

Consumer Contract Regulations (2013)

Goods Returns & Order Cancellations

Under the Consumer Contracts Regulations:

  • Your cancellation period begins the moment you place your order, and

  • Ends 14 days after you receive your goods.

If you choose to cancel, you then have a further 14 days from the date you notify us to return the goods.

Important Information About Packaging

We cannot accept returns without the original packaging, and all items must be unused.

If an item is returned in a condition that falls outside these terms, a re-stocking and re-boxing fee of 15% of the product's purchase value will be deducted from your refund.

Melody Maison reserves the right to apply a higher restocking fee if the item is returned in a heavily used condition.

Refunds & Shipping Information

We aim to process refunds within five working days of the item arriving at our warehouse.
Please allow up to 14 days before contacting Customer Services for an update.

Please note:

  • Delivery upgrades such as next-day or day-of-choice services are non-refundable.

  • If you return an item from a multi-product order and the remaining items fall below the £100 free/discounted delivery threshold, the original £4.95 delivery fee will be deducted from your refund.

  • The same applies to customer-choice returns under £100 where shipping was paid: you will be refunded product value only.

Returns Made Easy

For items weighing up to 20kg with packaging not exceeding 61cm x 46cm x 46cm, you can return your parcel via the Post Office using our free Royal Mail returns label.

Please ensure you keep your proof of postage until your refund has been processed.

Click here to fill out our Royal Mail returns form.

Courier Collections (Large Items)

For larger items such as dressing tables, chests of drawers, and similar furniture, please contact our Customer Service Team.
We will arrange for our carrier to collect the item from you.

If a collection is missed due to:

  • The customer not being home, or

  • The item not being left in the agreed safe place,

A £10 charge will be deducted from your refund to cover the cost of re-booking the collection.

Exemptions

Seconds Items

Items sold as Seconds are sold as seen and are not eligible for return under our standard returns policy.

Third-Party Couriers

If you choose to use an onward courier not employed by Melody Maison, we cannot accept liability for:

  • Damage caused in transit after our courier has delivered the item to your courier.

If using a third-party courier (including international onward shipping), please ensure you have full insurance to protect against loss or damage.

Flatpack & Self-Assembly Products

All flatpack or assembly-required products must be inspected for defects before ANY assembly begins.

  • Any defects must be reported to Customer Services within 28 days.

  • Returns will become void if the product is partially or fully assembled.

If you identify a manufacturing fault during or after assembly, please contact Customer Services for assistance.
(Please note: this does not include clear damages or faults present before assembly.)

Returns Policy

Christmas Decorations Returns Policy

Please note that Christmas decorations cannot be returned if:

  • They are outside the 14-day reporting window, and

  • They are returned after December 20th in a used condition.

Your Legal Rights

These terms and conditions do not affect your statutory legal rights.