Customer Services Information

Customer service is our number one priority. If you feel there is anything we could improve, please let us know — your feedback helps us continually enhance our service.

Accuracy of Information

We take great care in preparing all website content, especially ensuring that:

  • Prices shown are correct at the time of publishing

  • Products are fairly and accurately described

Orders will only be accepted if there are no material errors in the product descriptions or pricing displayed on our website.

All prices shown include VAT.

We make every effort to display product colours as accurately as possible. However:

  • The colours you see on screen depend on your individual monitor settings

  • We cannot guarantee your device’s display will reflect the exact colour of the physical product

Product descriptions and measurements are presented as accurately as possible.
Please read them carefully before purchasing.

  • Measurements are taken at the widest or largest point

  • Measurements are accurate to the nearest half inch

Password & Account Security

You are responsible for maintaining the confidentiality of your password and account details, and for any activity carried out under your account.

Melody Maison shall not be held liable for any loss or damage arising from your failure to protect your account information.

Cancellation Rights

Under the Distance Selling Regulations, you have the legal right to cancel your order within seven working days of receiving your goods.

If goods were delivered to a third party, this right applies only if you are able to return the goods to us.

For full instructions on how to exercise your cancellation rights, please refer to our Refunds section.

Discounts & Offers

We reserve the right to withdraw promotional discounts or offers at any time.

We also reserve the right to:

  • Cancel and refund any orders involving incorrect, invalid, or misused discount/voucher codes

  • Do so without affecting your statutory rights

Use of This Website Outside the UK

Unless stated otherwise, all website materials are directed solely at customers accessing the website from within the United Kingdom.

We make no representation that products shown are appropriate for use, or available, in other countries.

If you choose to access this website from outside the UK:

  • You are responsible for complying with any applicable local laws

Contact Details

Email: customerservices@melodymaison.co.uk
Tel: 01302 741000

Address:
Melody Maison Limited
Lords Wood Road
Harworth
Doncaster
DN11 8BZ

Thank you,
The Melody Maison Team