Postage and Delivery

Standard Delivery Information

Free Shipping

Orders with a basket total of £100 or more automatically qualify for Free Standard Shipping.

It’s simple: choose any item or combination of items with a combined value of £100+, and your order will be shipped free of charge via our standard delivery service.

Free Shipping on UK Orders*

*Applicable to most UK mainland addresses.

UK orders (excluding remote areas) with a basket total of £100 or more qualify for Free Standard Shipping.

Please review our Shipping Terms & Conditions for:

  • Areas eligible for free shipping

  • Exclusions that apply

  • Remote postcode information

If nobody is available to receive your delivery, the courier will attempt re-delivery over the following working days.

Important: Remote Area Exclusions

Orders being delivered to UK remote areas do not qualify for Free Standard Shipping.

The following postcodes are classed as remote areas:

REMOTE AREAS POSTCODES
Scotland Area Postcodes AB, DD, FK, IV, KW, KY, PA, PH, DG, TD, ML, EH, KA, G, HS, ZE, 
Northern Ireland Postcodes BT
Cornwall and Scilly Postcodes TR
Channel Islands Postcodes GY, JE
Isle of Man Postcodes IM
Isle of Wight PO

 

Furniture Delivery

Melody Maison Van Deliveries

Furniture and larger items are delivered by our Melody Maison vans, handled by our own friendly and professional delivery team.

  • Delivery timescale: 3-12 days

  • We will always contact you well in advance to arrange a delivery date and time that suits you.

Day-of-Choice Delivery (Furniture & Large Items)

For Day of Choice deliveries, your items will be shipped via our pallet delivery partner.

Important information:

  • This is a kerbside-only service

  • Drivers are not insured to bring items inside your property

  • It is the customer’s responsibility to:

    • Remove items from the pallet

    • Bring them into the property

    • Dispose of the pallet

Full pallet delivery instructions will be sent to you by email once your order has been placed.

For more information, please click here to read our guide on understanding pallet deliveries: What is a Pallet Delivery?

Out of Stock Items

If an item is out of stock, you can still place a reservation online.

  • The website will display the estimated restock date, including in your checkout basket.

  • Restock dates may change at short notice, but we will always aim to notify you as soon as possible to avoid disappointment.

If you have any queries about out-of-stock products or existing orders, please contact our Customer Services team.

Express Delivery

Express Delivery is available for:

  • £4.95 for orders over £100

  • £9.95 for orders under £100

Please note:
Express Delivery does not apply to large furniture items.

Conditions and exclusions apply.
Please read the full Express Delivery Terms & Conditions here.

Delivery Charges

Small Items

A standard delivery charge of £4.95 (inc. VAT) applies to orders under £100, regardless of how many items are purchased.
(Exclusions apply - please refer to the map for details. These exclusions also apply to any postage or shipping promotions.)

Additional charges for highlighted areas on the map will be calculated at checkout once your postcode is entered.

Large Furniture & Mirrors

Shipping fees for large furniture and mirrors are calculated at checkout based on:

  • Your postcode

  • The delivery service selected

If a delivery slot has been confirmed and the customer is unavailable to accept the delivery, an additional re-delivery charge will apply. This fee must be paid before another delivery attempt is arranged.

For all areas highlighted on the map, an additional charge may apply depending on your distance from us. We will contact you regarding your delivery and any extra postage costs that may apply.

UK Map


International Postage

Orders being delivered to Italy, Spain, France, Germany, the USA, and Australia do not qualify for the £4.95 delivery rate.

Shipping costs to these destinations will be automatically calculated at checkout once you enter your full address, and will be displayed before you make payment.

For full details, please see our International Postage & Fees information.

Incorrect Delivery Address

Please ensure that your delivery address is correct when placing your order and double-check it on the order confirmation email.

If an order is dispatched to an incorrect address due to an error made at checkout, you may be required to pay:

  • Redelivery fees, and

  • Potential collection charges should the item need to be retrieved.

Click & Collect – Doncaster Warehouse (Ready Within 1 Hour)

You can collect your order from our Doncaster warehouse, usually within 1 hour.
Click & Collect is available Monday–Friday, 10:00am - 4:00pm.

How It Works

  1. Place your order online through our main website.

  2. Wait for an email from us confirming your collection date window and time slot.

  3. When it’s time to collect, visit the Melody Maison Reception:
    Unit 2, Lords Wood Road, Harworth, Doncaster, DN11 8BZ

  4. A member of our team will meet you in reception.

  5. You must provide photographic ID showing the same billing address used on your order so we can verify your identity.

  6. Once verified, your order will be handed over safely.