Delivery and Postage - Trade

 

Postage & Delivery

Delivery Information

We aim to make B2B delivery as simple and flexible as possible, with the majority of orders delivered directly by our own team.

Delivery Charges

  • Delivery is free of charge for all orders to Mainland UK.

  • Deliveries to Far North Scotland, remote areas and overseas locations may be subject to additional delivery charges.

  • Any additional delivery costs will be confirmed before purchase.

If you are unsure whether your delivery address falls within our standard free delivery area, your Account Manager can confirm this for you prior to ordering.

Our Delivery Service

All standard B2B orders will be delivered using Melody Maison's own Van Delivery Service.

This allows us to manage the delivery process directly and provide a more flexible service for larger commercial orders.

For larger orders, we will provide a second member of the delivery team where required to assist with the delivery process.

Delivery Lead Times

For items currently in stock, our standard delivery timeframe is:

3-12 Working Days

This timeframe begins from the date the items are available in stock and ready for dispatch.

For larger or more complex orders, we can offer more bespoke delivery arrangements, depending on:

  • The size and quantity of the order

  • Stock availability

  • The delivery location

  • Access requirements

  • Your preferred delivery timeframe

  • Whether products are arriving into stock at different times

Your Account Manager will clarify expected lead times when you enquire or place your order, and can work with you to agree the most suitable delivery arrangement where required.

Larger & Bespoke Orders

Larger trade orders may require additional planning to ensure delivery is completed safely and efficiently.

Depending on the order, your Account Manager may discuss:

  • A preferred or agreed delivery date

  • Whether the order should be delivered in one shipment or multiple deliveries

  • Expected stock arrival dates

  • Any special access requirements

  • Whether a second delivery person will be required

  • Any additional delivery charges for non-standard delivery locations

Where possible, these details will be agreed ahead of purchase, so that you have a clear understanding of the expected delivery process before placing your order.

Delivery Access Requirements

All delivery locations must have:

  • Clear access for a delivery van

  • Suitable and legal parking available

  • A safe and accessible area for unloading the goods

It is the customer's responsibility to ensure that the delivery location is suitable for our delivery vehicles.

If there are any restrictions such as:

  • Narrow roads

  • Height or weight restrictions

  • Restricted parking

  • Loading restrictions

  • Limited vehicle access

  • Timed delivery access

These must be communicated to your Account Manager before the order is placed.

Failure to provide accurate access information may result in the delivery being delayed or rearranged.

Delivery Address Confirmation

The full delivery address must be confirmed ahead of purchasing.

Please ensure that all delivery details provided are accurate, including any relevant:

  • Business or site name

  • Contact name

  • Contact telephone number

  • Access instructions

  • Loading or parking information

Any changes to the delivery address after an order has been placed should be communicated as early as possible, as changes may affect the delivery timeframe or cost.

Your Account Manager

Your Account Manager will help clarify all delivery requirements when you enquire or purchase.

They can provide guidance on:

  • Delivery lead times

  • Stock availability

  • Expected delivery dates

  • Larger order arrangements

  • Access requirements

  • Remote or overseas delivery charges

  • Bespoke delivery requests

For larger or more complex orders, we recommend discussing your delivery requirements before placing the order, so the most appropriate delivery arrangement can be agreed in advance.