Free Shipping & Returns

Free Shipping

All Orders which have a Basket total of £100 or greater automatically qualify for our Free Standard Shipping Discount.

It's simple, all you have to do is pick any item or items that have a combined total of £100 or more and you can have free standard shipping.

 
Express Delivery

Express delivery is now available for only £4.95. There are conditions to Express delivery so please read our terms and conditions carefully.

Please read the full Express Delivery terms and conditions here.

Returns, Damage & Exchanges

We really hope you love all of our stuff as much as we do!

Our returns policy means that you can return anything to us in an unused and perfect condition within 200 days of receipt with the original packaging at no cost to you

*Our free returns policy does not apply for non mainland UK or International orders. (exclusions apply to these, please see full terms for more information)*

However, if your goods arrive in an imperfect condition, the following Consumer Contract Regulation Act comes into force.

Consumer Contract Regulation regarding Goods Returns and Cancellations (2013)

 
Non-UK Mainland and some areas of Scotland

Deliveries not on the UK Mainland and some areas of Scotland can take longer and therefore we have to take this into account.

Please note certain additional charges will still apply for some orders to Non-Mainland & hard to reach destinations i.e Ireland, south coast and Scotland. This also applies to some larger furniture and mirror items to these areas.

We ship our amazing items world wide!

For your shipping cost please carry on through the checkout process, you will see your shipping cost before payment.

*Postcodes - AB, BT, DD, FK, IV, KW, KY, PA, PH, DG, TD, TR, ML, EH, KA & G a further charge applies dependant on the distance from ourselves, to calculate postage for your area, just select your items and proceed to checkout and your postage will be calculated before you make payment once your postcode has been entered.

For more information & additional charges see our fill Postage & Delivery Information.

 
Click & Collect from our Doncaster warehouse within 1 Hour

How it works

 
1.) Place your order online through our main website or eBay/Amazon

 
2.) Once you have placed your order on the main website you will then need to wait for us to call / email you with a timeslot and a date window of which you are able to come and collect your item. Please note: if you place your order on ebay/amazon you must let us know once you have paid for your item so we can arrange your slot for collection as eBay/amazon do not give the click and collect option.

 
3.) When your day and time slot is due, you can come to our main Melody Maison Reception area (unit 2, lords wood road, Harworth, Doncaster, DN118BZ) for collection.

 
4.) On collection you will need to press the buzzer on the showroom door (please note the showroom is closed) and a member of the team will come downstairs to greet you.

 
5.) We will then ask for proof of photographic ID with the matching billing address from your order on so we can confirm who you are.

 
6.) Click and collect is available Mon - Friday 10am - 4pm

 
 
After this your item will then be either;

 
A) brought out and placed outside the main doors for you

OR

B) if you need help with the item, our warehouse team will happily assist loading this into your car.

  
Any issues with your item we do ask for these to be reported within 7 days via email (customerservices@melodymaison.co.uk)

 
 
Do however remember you can return your item within 200 days if it is an own choice decision and you have the item in the original packaging and in an unused condition.

 
Do you live in Ireland, France, Germany, Italy or Spain?

Great news, generally it is inexpensive to ship most of our items to these countries (other than larger pieces of Furniture and larger mirrors)

Customs charges may apply when importing goods from the UK, please see your local government guides for details.

Currently, deliveries to the EU are behind and may take up to 30 days for your item to arrive.