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FAQ
- Where is my refund?
- Do you accept returns?
- Is a Saturday a delivery option?
- Do you offer named day deliveries?
- Can I come to see an item?
- Do you offer trade?
- Do you have the item in stock?
- What does "Back Order" mean?
- What are the measurements in inches?
- Is this item assembled?
- Is this item available in another colour?
- Do you offer a discount for bulk purchases?
- What does pre-order items mean?
- How do I hang a wall mirror?
- Where can I put a Dressing Table?
- How to Hang a Wall Cabinet, Wall Shelf, Mirror, or Lighting securely
Returns & Refunds
- Where is my refund?
- Do you accept returns?
Where is my refund?
Do you accept returns?
We hope you love all our stuff as much as we do, but if not, don't worry, our no quibble returns policy means you can return anything to us in an unused condition within 200 days of receipt, as long as you have your original packaging at no cost to you. Just let us know and we can advise you on the next stages. Call on 01302 741000 or email in at customerservices@melodymaison.co.uk.
Ordering & Delivery
- Is a Saturday a delivery option?
- Do you offer named day deliveries?
Is a Saturday a delivery option?
We do offer a Saturday delivery for items: For Smaller items such a bedside table, small dressing tables and gift and accessories, the delivery charge is £20.00, this will be delivered with a delivery company called APC. For larger items such as a chest of drawers, bookcases this an extra charge of £60.00 and will be delivered to you on a Pallet, this company will only deliver to your front door and will not take this into your home for you.
If you have any enquiries at all please call us on 01302 741000 or email us at customerservices@melodymaison.co.uk
(See Shipping Policy for more details)
Do you offer named day deliveries?
We do offer named day delivery option: Smaller items, this is charged at £7.95 Large items, this is charged at £30.00 If you have any enquiries please give us a call on 01302 741000 or email us at customerservices@melodymaison.co.uk
(See shipping policy for more details)
Store Information
- Can I come to see an item?
- Do you offer trade?
Can I come to see an item?
Yes, we have many of our items on deisplay in our Showroom. Melody Maison Lords Wood Road Harworth Doncaster DN11 8BZ Opening times are 10am - 4pm Mon - Fri. Feel free to call us on 01302 74100, we can check if we have that item in stock in our warehouse and get it ready for viewing, if it is not already on display.
If you cannot make it to our premises, we offer free returns of unwanted items (Please retain all packaging until you are happy with your purchase).
Do you offer trade?
We do! Please send an email over to our team on partner@melodymaison.co.uk and we'll be more than happy to help you!
Alternatively, register your interest in a trade account here or call us on 01302 741000.
Product Information
- Do you have the item in stock?
- What does "Back Order" mean?
- What are the measurements in inches?
- Is this item assembled?
- Is this item available in another colour?
- Do you offer a discount for bulk purchases?
- What does pre-order items mean?
- How do I hang a wall mirror?
- Where can I put a Dressing Table?
- How to Hang a Wall Cabinet, Wall Shelf, Mirror, or Lighting securely
Do you have the item in stock?
Most items are held in stock for immediate dispatch, if they're not, our website should tell you on the item information page. If you would like confirmation just call us on 01302 741000 or email in to customerservices@melodymaison.co.uk
What does "Back Order" mean?
Most of our items are held in stock for immediate dispatch, if not, our website will tell you on the item information page what date the item will be in stock. If an item is out of stock you can place a reservation online, the website will show the estimated restock date. When ordering a back ordered a product, we take the full payment at the time of order.
We will send you regular updates on the status of the item, and you will be notified when it is back in stock and when you can expect delivery.
You can request a refund at any time. On products over £100 we can take a deposit to reserve the item for you, rather than a full payment. You will need to call us for this as our system does not allow - please call us on 01302-741000.
What are the measurements in inches?
All our measurements on our website are in centimetres, 1cm is 10mm and for every inch there is 25.4mm. If you search in google 20cm into inches google will convert this for you. If you are unsure give us a ring on 01302 741000 or email customerservices@melodymaison.co.uk.
Is this item assembled?
Most of our items are fully assembled and do show in the product description the details of if any assembly is required. If you have any questions please call us on 01302 741000 or pop us an email at customerservices@melodymaison.co.uk.
Is this item available in another colour?
Some of our items may be available in another colour. On our product page, you should see a "View All Product Variations" drop down which will show if an item has other colours, sizes, or styles. If you have any item that you require this information on, please give us a call on 01302 741000 or email us at customerservices@melodymaison.co.uk.
Do you offer a discount for bulk purchases?
We do offer a discount if you are looking at ordering a number of items, this will be reduced from the item at the checkout, however, if you have any enquiries then please give us a call on 01302 741000 or pop us an email to customerservices@melodymaison.co.uk.
What does pre-order items mean?
When an item is on Pre-order, this means that it is currently out of stock and is available for you to order on back order. This will place you in a Queue for the item coming back into stock.
The payment for this taken when your order is placed. If you have any questions or need any help please give us a call on 01302 741000 or email us at customerservices@melodymaison.co.uk
How do I hang a wall mirror?
Hanging a wall mirror is a great way to add style and depth to any room. It's an easy DIY project that requires few materials and just a bit of know-how. Here are the steps you need to follow for successful mirror-hanging:
1. Start by determining the desired height for your mirror, taking into account its size and shape as well as the proximity to furniture pieces or artwork. Consider if the mirror needs to be hung at eye level or higher.
2. Before purchasing your mirror, measure the area you’d like it installed on so you can purchase one that fits in that space. Be sure to also keep in mind what kind of mounting hardware it will require – some mirrors may require additional components like heavy duty clips or special adhesives.
3. Gather all the tools and materials needed for your task: screwdriver, hammer, nails, screws, drill (if necessary), masking tape, level and ruler. Make sure your wall has no heaters or electrical outlets in it before moving on to the next step – you don’t want to damage them!
4. Depending on how much weight your chosen wall mount can hold, use either nails or screws to hang it up on the wall (some heavier mirrors may require two mounts). Use a level tool and masking tape as guides for accurate placement – make sure everything is perfectly straight! If needed, pre-drill holes first before inserting screws or nails into the wall surface.
5. Finally, carefully hang up your mirror onto its mounts according to their instructions (some may use heavy-duty clips while others may have specific adhesives). Ensure that it is secure and won’t slip or fall off by giving it a gentle nudge with your hand once hanging up is complete – if there’s any movement at all then this may indicate instability so adjust accordingly until satisfied with its secure positioning!
And there you have it! You now have successfully hung your beautiful new wall mirror and can enjoy its decorative addition to any room in your home! With these tips in mind, hanging a wall mirror should be an easy task from now on!
Where can I put a Dressing Table?
Dressing tables are an essential piece of furniture for every bedroom. Not only does a dressing table provide an area to get ready or do your makeup, but it also adds a touch of sophistication and style to the room. When selecting a location in your bedroom for your dressing table, there are a few considerations that should be taken into account.
First of all, the size of the room and the size of your dressing table will determine where you'll place it. In larger bedrooms, you'll have more flexibility in terms of placement options; however, if you don't have much space then choosing the right spot can be more challenging. If you have a corner available, this is usually one of the best places to put your dressing table as it will help make use of awkward spaces and leave plenty of room for movement.
Lighting is another important factor when deciding where to place a dressing table. If possible, try to position it near natural light sources such as windows or near artificial lighting fixtures like wall sconces or lamps that will illuminate the area adequately so that you can apply make-up or style your hair without any difficulties.
Finally, many opt to add mirrors above their dressing tables; these can come in many shapes and sizes and can open up small spaces while creating an illusion of greater space. Keep in mind that with mirrors positioned directly over a vanity they should be placed at least two feet away from any sharp objects such as scissors or tweezers – this will ensure nobody gets hurt while using them!
Finding the perfect spot in your bedroom for a dressing table doesn't need to feel intimidating – with proper planning and consideration you can create an elegant and functional setup that reflects both your lifestyle needs and design preferences.
How to Hang a Wall Cabinet, Wall Shelf, Mirror, or Lighting securely
1. Choosing the Right Hanging Method
Before installing a wall cabinet or shelf, it’s important to determine the appropriate mounting hardware. The two most common types of mounting hooks are:
A. Sawtooth (Teeth-Style) Hangers
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Best for lightweight shelves, decorative cabinets and lighting.
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Typically used with nails or small screws.
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Provides easy leveling but is not typically use for holding up heavier weights
B. Ring or Keyhole Hangers
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Requires screws to be inserted into the wall and aligned with the rings or keyholes.
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Suitable for heavier shelves, cabinets and lighting.
2. Wall Type Considerations
The type of wall you’re mounting onto is crucial for determining the appropriate screws and anchors to use.
A. Drywall (Plasterboard)
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For Light Loads (Under 10 lbs / 4.5 kg): Use self-drilling drywall anchors or plastic expansion anchors with standard screws.
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For Medium Loads (10-50 lbs / 4.5-22 kg): Use toggle bolts or metal expansion anchors.
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For Heavy Loads (50+ lbs / 22+ kg): Always mount directly into wall studs using wood screws.
B. Concrete or Brick Walls
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For Light to Medium Loads: Use plastic wall plugs with masonry screws.
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For Heavy Loads: Use expansion anchors (shield anchors) or concrete screws.
C. Stud Walls (Wood Framing Behind Drywall)
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For Best Stability, always locate a wall stud using a stud finder.
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Use Wood Screws: Directly into the stud for the strongest hold.
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For Extra Security, If mounting outside of a stud, use toggle bolts or molly bolts.
Steps for Hanging a Wall Cabinet, Shelf, Mirror, or Lighting
Step 1: Measure and Mark the Mounting Points
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Use a tape measure and level to determine the correct height and placement.
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Mark the points where the hooks or mounting hardware will be positioned.
Step 2: Install the Appropriate Anchors or Screws
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For drywall, pre-drill small pilot holes before inserting anchors.
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For concrete or brick, use a masonry drill bit before inserting plugs.
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For stud walls, drill directly into the studs with wood screws.
Step 3: Secure the item
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Align the hooks or mounting points with the screws or anchors.
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Carefully place the shelf, cabinet, or mirror onto the mounting hardware.
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Double-check that it is level before fully securing it.
Step 4: Final Adjustments and Load Test
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Lightly press or shake the cabinet/shelf/mirror to ensure stability.
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Gradually add weight to confirm the installation is secure for shelves and cabinets/
4. Additional Tips
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If hanging a heavy cabinet or mirror, consider using a mounting rail for even weight distribution.
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Use a stud finder and level to ensure proper positioning.
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Avoid overloading shelves beyond their weight rating.
By following these steps and selecting the right materials, you can securely mount your wall cabinet or shelf, ensuring long-lasting stability and safety.
If you are unsure about any of the above, we advise speaking to a local handyman or hardware store owner for further assistance with hanging your wall shelf or cabinet.