Privacy Statement

Privacy Policy

At MelodyMaison we are committed to protecting your privacy. MelodyMaison will only use the information that is collected about you in accordance with the General Data Protection Regulation and the Data Protection Act 2018.

MelodyMaison may wish to collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

• Your name

• Address

• Phone number

• Email address

Melodymaison will never collect sensitive information about you without your explicit consent, all of the information that we may receive about you can only be conveyed to us by you.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will be more than happy delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Visit our secure shopping statement to learn how your data may be used to process payments.

Melody Maison may use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Types of cookies we use

First party cookies are created and owned by us and directly stored by our website. Many of these cookies are essential and allow us to perform the functions necessary for the operation of the site.

Our website also uses third party cookies from selected and monitored suppliers who may also set cookies or employ cookieless approaches during your visit to show you different products and services based on what you have shown an interest in.

Strictly Necessary

These are cookies that are required for the operation of our website.  For example, allowing a secure checkout, authenticating payments, and ensuring the website is loading correctly.

Third-party cookies:

• Proprofs & live2support – Used for live chat services. Expires in 24 hours.

• PayPal - Allows us to accept Paypal Services on our website checkout. Expire at the end of the browsing session.

• Klarna - Allows us to accept Klarna Services on our website checkout. Expire in 540 days.

• Loqate - Used for address finder and address validation. Expire at the end of the browsing session.

• Trustpilot – Required to present customer reviews on our website. Expires in 1 year.

• Google Recapcha – Protects our site from spam activity. Expires in 6 months.

• Klaviyo – Used to advertise our latest offers and events. Some of these cookies expire in 7 days while others can last up to 2 years.

• Attentive – Used to advertise our latest offers and events. Some of these cookies expire in 2 hours while others can last up to 1 year.

Performance & Analytics

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.

Third-party cookies:

• Google Analytics - Used for tracking and reporting on website traffic across devices in a way which doesn’t personally identify individuals. Expires in 2 years.

Social Media & Marketing Cookies

These cookies help inform us about what you’re interested in, so we can show you relevant adverts on other websites. Disabling these cookies will mean ads you see may be less relevant to you. Some Social Media and Marketing Cookies access data from Performance and Analytics cookies and Essential cookies, but this only occurs if you accept Social Media and Marketing cookies.

Third-party cookies:

• Bing - Used to personalise ads on and measure the value of ads on the Bing advertising network. Expires in 1 year.

• Facebook - Used to personalise ads on and measure the value of ads on the Facebook advertising network. Expires in 3 months.

• TikTok - Used to personalise ads on and measure the value of ads on the TikTok advertising network. Expires in 13 months.

• Google Ads - Used to personalise ads on and measure the value of ads on the Google advertising network. Expires in 2 years.

• Pinterest - Used to personalise ads on and measure the value of ads on the Pinterest advertising network. Expires in 1 year.

• PayPal – Used to personalise ads. Expires in 24 hours.

• Mailchimp – Used to offer newsletter signups and remarketing emails. Some of these cookies expire at the end of the browsing session while others can last up to 3 years.

• Sharethis – Used to offer the ability to share and save pages of our website of your choosing. Expires in 13 months.

Blocking or restricting cookies

You can restrict, block or delete specific cookies from Melody Maison, or any other website for that matter, by adjusting the settings on your browser. Each browser is different, so check the 'Help' menu of your browser to learn how to change your cookie preferences.

For more information, see European Interactive Digital Advertising Alliance's Your Online Choices.

If you have any questions/comments about privacy, you can contact us using one of the methods provided from within our Contact Page.

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